News
MetaPack delivery conferences
MetaPack recently held two user conferences, in London and Manchester, which aimed to inform and educate about the MetaPack system as well as the home delivery industry as a whole. Experts gave informative presentations and retailers of all sizes got to network with one another. To be kept informed of future events, please fill in our contact form.
Here's some feedback from the conference:
"The conference was enjoyable and very informative, I was very interested in your international initiative"
David Woodroof, Fortnum and Mason
"It was good to hear about future developments on MetaPack."
Elaine Lumsden, Dobbies.com
"Found the day very interesting in terms of MetaPack's direction."
Maureen Winterbourne, Land's End
"Presentations were very informative, it was very useful to talk with [the carriers] on thier future plans"
Richard Legg, UKX Ltd
"Can't fault the concept really. Great initiative. Keep doing them!"
Gary Winter, Royal Mail
| Presenter |
Topic |
| Registration/Refreshments |
| MetaPack |
Review of the last 12 months
2009/2010 Progress Speaker: Steve Vass, Sales Director
Functionality Update, 6 areas of innovation Speaker: Mark Anderson, Key Account Manager
Senda2b.com, Flexibility for adhoc parcel movement Speaker: Brenda Goudie, General Manager Senda2b.com
IMRG Gold Delivery Standard Speaker: Andrew Starkey, Delivery Forum Leader IMRG
|
| Morning Tea |
| Royal Mail |
Our response to the growing demands around delivery in the B2C market.
Speaker: Gary Winter - Head of Business Development
|
| Nightfreight |
Getting closer to your customer
Speaker: Paul Tyson, Director, Deliver2home
|
| UK Mail |
Retail Logistics
Speaker: David Williamson. Dedicated high street retail deliveries, retail same day deliveries and named day evening deliveries/Saturday & Sunday deliveries (B2C).
Packet+
Speaker: Jon Wilkins. Packet+ and downstream access, what Packet+ is and how it works, working with MetaPack
|
| DPD |
New ways to satisfy the B2C requirements
Speaker: Dwain McDonald, CEO. DPD pre-advises parcel recipients by text or email of a one hour delivery window so that they don't have to wait in all day for their parcel to arrive. Since the launch earlier this year customers have benefited from reduced calls into their call centre and improved customer satisfaction.
|
| Lunch |
| MetaPack |
Customer Feedback and Roadmap Development
Customer Feedback Speaker: Steve McEvoy, Partnership and SME Director
2.8 Functionality Speaker: Mark Anderson, Key Account Manager
Partners Speaker: Steve McEvoy, Partnership and SME Director
Developments Speaker: Karl Wills, Managing Director#
|
| GSI commerce |
The challenges of pan European distribution
Speaker: Iain Beveridge, VP of Operations, GSI Commerce International.
|
| Collect+ |
Delivering Choice & Convenience
Consumers increasingly demand the same freedom and flexibility from the delivery and returns experience as they enjoy while browsing and buying. How are online retailers and couriers responding to remain competitive? Lee Jackson, Collect+ Commercial Director, presents the findings of recent industry and consumer research.
|
| Manhattan |
The Multichannel Whirlwind - what does the next 10 years hold for retailing?
How we shop has radically changed over the last 10 years, this is having a major impact on retailers. To remain competitive they are meeting the numerous permutations of customer demand through multiple channels. This presentation takes a look back at the multichannel whirlwind of the last 10 years and what that has meant to those who have and haven’t embraced it and a look forward to what the next 10 years might mean for retailers.
|
| ByBox |
"Freemium" delivery not failed delivery
Stand out from the competition, attract more shoppers and sell more stuff by offering a "freemium" customer experience.
|
| Afternoon tea |
| MetaPack |
Looking at the 12 months ahead
MetaPack view and market trends Speaker : Patrick Wall, CEO
Innovative use of MetaPack system - Retailer experiences Speaker : Greg Johnson, Business Development Manager
Questions and Answers with the MetaPack Panel
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